What We Collect and Why
When you open an account, we collect your registration details, login activity, and the payment references tied to your bKash, Nagad, or Rocket transactions — enough to verify your identity, process deposits and withdrawals, and keep your account secure. We do not store your full mobile
-
1
wallet credentials; only the transaction reference and amount pass through our system. Device data — browser type, operating system, and session timestamps — is logged to detect unusual access patterns and protect your account from unauthorised logins. If you contact support, the conversation record is retained
-
2
so our team can follow up accurately. We may share data with payment processors and fraud-prevention services strictly to complete your transactions; we do not sell your personal information to third parties. Retention periods follow applicable data-protection requirements, and data tied to closed accounts is removed
-
3
once the mandatory holding period ends. Availability of this service depends on your local law and eligible regions in Bangladesh.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.