Reference

What Governs Your Account on xnx3

These legal terms set out the rules that apply when you open an account, make deposits through bKash, Nagad, or Rocket, and use any part of the xnx3 platform.

Account TermsEligibility by RegionPayment ConditionsDispute ProcessPolicy Updates
xnx3 What Governs Your Account on xnx3
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

Account and Terms Queries For questions about your account terms, eligibility status, or a specific clause in our legal policy, contact our support team through the in-platform chat available after login.
Formal Written Requests If you need to submit a formal request — such as account closure, data access, or a dispute — send it through the email address listed in your account settings under Help.
Payment Dispute Escalation For unresolved bKash, Nagad, or Rocket transaction disputes, escalate through the payment dispute form in your account wallet section. Include your transaction reference number.
ACCOUNT SECURITY STANDARDS

How xnx3 Handles Your Data and Account

We apply account-level security and data handling practices that are consistent across every registered account, regardless of which payment method you use.

Data Retention

We retain account data for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold by contacting support.

Cookie and Tracking Policy

We use session cookies to keep you logged in across your mobile browser and to remember your wallet preference — bKash, Nagad, or Rocket — between visits. You can manage cookie settings in your browser.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, change your PIN immediately and contact support through the in-app chat.

Requesting Changes or Deletion

To update personal details or request account deletion, go to Account Settings and submit a change request. Deletion requests are processed within the timeframe set by our data policy.

Common Legal and Account Questions

These are the questions we hear most often about our terms, your rights, and how we handle account and payment matters.

Access depends on your local law and whether Bangladesh is an eligible region at the time you register. Check your local regulations before opening an account — we cannot make that determination for you.

We notify you through your registered contact when material changes are made. Continuing to use the platform after the update takes effect means you accept the revised terms.

Submit a data access request through the Help section in your account settings or contact support via in-platform chat. We will respond within the timeframe set by our data retention policy.

Go to the payment dispute form in your account wallet section, enter your transaction reference number, and submit. Our team reviews payment records and responds through your account contact.

Go to Account Settings and submit a closure request. Any pending withdrawals to your Rocket or bKash wallet will be processed before the account is deactivated, subject to verification.

Send a written dispute to the email address in your account settings under Help. Include your account ID, the nature of the dispute, and any relevant transaction references for a faster response.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.